(EMAILWIRE.COM, November 08, 2011 ) Los Angeles, CA -- The use of a professional answering service can help both small and large businesses stay in contact with their callers, whether they are prospective customers or current customers. With technological advancements and the growth of global outsourcing over the past decade, it is now fairly cost-effective for businesses of all sizes to employ the use of a live operator answering service. Professional phone answering services are used by single person entrepreneurial ventures that are run from home to large Fortune 500 corporations with ulta-heavy call.
In many cases, business managers are just beginning to secure such services for the very first time, and they are not quite sure how to go about it. The Professional Answering Service site at www.ProfessionalAnsweringService.org has been launched to provide guidance and information about different types of call center and call answering services available. Specifically, the site is focused on helping small and medium sized offices understand the types of services that could help them increase office productivity without weighing down their overhead expenses necessarily.
According to the website, one of the first considerations when considering professional answering services is to choose a firm that offers a package that fits with the company's needs. In lots of industries such as in the medical field, plumbing, direct or ecommerce sales, important calls can be expected any time of the day, any day of the week. It's expensive to maintain a crew that works 24/7 answering important phone calls. Instead, a 24/7 answering service with live operators can be the perfect answer to effective round the clock handling of calls.
In contrast, some offices just require intermittent help during busy times, or after office hours, most professional answering service companies have plans that will help a business owner as well.
On a most basic level, individual entrepreneurs may just be looking for a message taking service that allows callers to speak with a live person rather than with an answering machine. Messages received can be forwarded via email, fax, pagers and texting. Other offices require added services in terms of call screening and patching through phone calls according to their client's stipulated protocol. Some services are also geared towards industries, for example, for attorneys, medical practitioners, hospitals or funeral homes.
Some companies also offer bilingual answering service packages or even multi-lingual live operators. There are numerous bilingual answering service companies that specialize in being able to answer calls in Spanish, Vietnamese, Chinese and other languages alongside English.
A good answering service should be able to represent their client business in a professional manner. In preparation of handling the calls, the best professional call center answering services will spend time getting to know their client company, their products and operations processes that are relevant to the kind of calls they will be handling.
The Professional Answering Service site cautions its readers to choose their service provider wisely as agents in the call center act as a frontline extension of the businesses that use them. Interested parties can find more tips about call center and live operator answering services can visit the website at http://www.professionalansweringservice.org/
(EMAILWIRE.COM, November 08, 2011 ) Los Angeles, CA -- The use of a professional answering service can help both small and large businesses stay in contact with their callers, whether they are prospective customers or current customers. With technological advancements and the growth of global outsourcing over the past decade, it is now fairly cost-effective for businesses of all sizes to employ the use of a 
